Large AMC: Flex Staffing + Growth Planning as a Strategic Advantage
NYC, NY
Recommendation Insights
Used TeamBuilder recommendation insights to identify where markets were over- versus under-resourced. These data-driven insights revealed significant imbalances that had been invisible before, showing opportunities for redeployment rather than new hiring.
Position Control Integration
Embedded TeamBuilder into position control as a decisioning tool with a clear mandate: move staff before approving new roles. This policy change transformed position control from rubber-stamping requests to strategic workforce optimization.
Unified Decision View
Combined TeamBuilder insights with additional operational inputs via a Power BI dashboard for comprehensive workforce decisions. This unified view gave leaders the complete picture they needed to confidently redeploy resources.
This transformation demonstrates the power of data-driven decision making combined with organizational commitment. By requiring teams to explore redeployment before requesting new positions, Bon Secours created a more efficient, cost-effective workforce model that serves patients better while controlling costs.
The culture shift from "we need more staff" to "let's optimize what we have" has had lasting impact across the entire organization, and empowered leadership to make evidence-based decisions about workforce allocation
From Scheduling Tool to Strategic Engine
This organization uses TeamBuilder for more than daily scheduling—it serves as a strategic engine for flex staffing within facilities and long-term growth planning across locations.
What They Did
Building-Level Float + Flex
Staff are flexed across suites and specialties within the same facility—closing coverage gaps faster and reducing idle time.
Growth + Expansion Planning
Expansion scenarios are modeled using volume assumptions tied to staffing templates. This enables forecasting of provider and support needs by program, day, and shift.
Volume model → providers needed → hiring plan
Dual Impact
Operational Excellence
Float and flex staffing within facilities reduces downtime, improves coverage, and keeps teams responsive to daily variability—without increasing excess capacity.
Strategic Planning
Forecast-driven staffing models inform expansion decisions—ensuring the right hiring and deployment strategy as new clinics and programs come online.
15%+ workforce payroll reduction in year one Driven by float/flex visibility and execution